Return and Refund Policy

Home / Return & Exchange Policy

Hassel-free return. Our only motto is make a happy customer.

In case if you do not like the product which you received from www.shubhkalastore.com, you can send back the item you have purchased in its original condition and tags with the same package within 7 days. 

  1. We Don't Accept Stitched Product.
  2. Stitched Product Will Not Be Exchanged And Replaceable.
  3. Parcel Open Video Is Mandatory If You Get Wrong Product.
  4. Our Company Is Not Responsible If You Don't Have Open Video Of The Parcel.
  5. Once we received our product... Refund amount will be credited to your account within 24 to 48 hours. 
  6. Which ever product you order, if you place your order without checking the size chart and receive the product but find that it doesn't fit properly, Shubhkala Store will be not responsible for the courier charges for returning or exchanging the product. 

 Colors and Description Disclaimer

While placing an order, customers are advised to keep in mind some minor variations in colors . Although extra attention is given to accurately reproducing colors as seen on your monitor, there may still be minor variations in the colors of the actual product due to the nature of fabric dyes. Variation may also be felt because of the different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of colors under different lights. A 10% variation in shade is considered normal.

Customers who prefer items with beaded embroidery and sequins must be aware that these shiny embellishments have a tendency to come off. Remember, even with the best handling and care, this problem cannot be avoided altogether. So, before ordering such an item, please keep these things in mind.

We are at your service, and it is our endeavor to provide you with the best sarees, salwar kameez, lehengas, and ethnic men’s wear that are in fashion. It is a privilege to have you as our customer!

Case 1: Damaged and defective goods received

  • A complaint has to be made within 48 hours of receiving the goods.
  • A complaint has to be made by email with the subject Complaint for Order Number and Product Code.
  • A picture of the damaged part has to be sent via email for assurance.

Our team reviews it within 1 business day and offers you a solution as any one of the following:

a) Replace defective goods immediately, free of charge.
b) Offer you a credit note.
c) Refund the full amount instantly.

Restocking Fees

Restocking fee of the purchase price will not be charged.

Refunds 

All refunds are governed by the return and exchange policy.

  • The refund amount is a mutually agreed-upon settlement for some mistakes that might occur in any order. The refund amount cannot exceed the value of the product in lieu of which the refund is being discussed.

Process for Refund

  • Shubhkalastore.com immediately gives a credit note for mutually agreed refund amounts, followed by an actual money refund or store credit.
  • STORE CREDIT is the only way to get a refund when such settlements are less than 12 times the value of the product. STORE CREDIT can be instantly used on the next purchase and can be applied to all orders, irrespective of any concurrent promotional offer. If you are not willing to take STORE CREDIT, you can ask for a money refund via email.
  • A money refund is the actual return of the agreed refund amount back to the credit card used in making the payment.
  • A refund will be made in the same form in which payment was made within 7–10 working days.

If you have any further questions about our Return and Refund policy please reach out to our customer support team at

Call us: (+91) 95375-10757

Email: sale.shubhkala@gmail.com

Address: 2004, 2nd Floor, NSTM Market, Puna Kumbhariya Road, Near Sardar Market, Surat, Gujarat, 395010