Shipping Policy

Where All Do We Deliver?

We deliver to all and any postal address around India. Courier companies do not deliver to P.O.Box address, so we request you to provide a full street address with pin code / zip code. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

Shipping

Free Shipping Within India

We are happy to provide free shipping for any orders that are delivered within India.

We value our customers time & money and hence strive to ensure that they receive their purchased product in the finest of conditions, on or before the committed date.

1. We provide free shipping across India.
2. Shipping cost is calculated as per product weight.
3. International shipping rates depends on country and product weight. Every country has different shipping rates according to product weight.
4. Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number.
5. There are no pick-ups from the store on Sundays and public holidays, as our logistics partners do not pick-up packages on those days.

Estimated Delivery Times

Country	Handling Time	Transit Time
India	0 - 3 Days ( Mon - Fri )	3 - 7 Days ( Mon - Fri )

Order Cut Off Time: 5:00 PM (GMT+05:30) India Standard Time (Kolkata)

WHEN DO WE DELIVER

All orders do take about 2-5 days for delivery from the date of dispatch depending on the respective destination. Further information on the order status can be provided by our customer care upon request.

Shipment Delays

1. In case the parcel can be delayed due to weather issue, strikes or any problem, please don't blame us and understand this thing. We do inform you regarding the status.
2. No refund or returns will be entertained during such times.
3. Saturdays, Sundays and public holidays are not set as business days for standard deliveries.

SALE

Discount coupon codes are not applicable on sale products.

Note - In accordance with our policy, all items marked as 'Sale' are considered non-returnable. 

Shiping Methods

Our courier agents are FedEx / DTDC / BLUEDART / Delhivery / IndiaPost / MAHAVIR / XPRESSBESS / SMARTR / ECOM EXPRESS Courier etc.

Transit Risk

Shubhkalastore ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Shubhkalastore Fashion will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.

Shipment and Tracking Details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page or, by logging in to the My Account section on our site. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites. Please report us within 24 hours, if you find any gap with respect to the parcel delivery.

Please do ensure to keep a track on the order delivered email triggered from our side once the item is delivered. The email gets triggered as soon as we have the update from our courier partners. In case, you have not received the product within 5 working days after receiving the tracking details from us, please do track the shipment once at your end or, do touch base with us in case the tracking details lacks any clarity.

For any discrepancy with respect to delivery, we will not be able to entertain any case reported post 48 hours of the delivery or, post 48 hours of receiving the order delivered mail from our side.

Address Change Requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may Email us your alteration request and the needful will be done.

Multiple Address Order

Currently this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.

Incorrect or Incomplete Address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Shubhkalastore Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

 

And in case there is a delay in Shipping?

The “Availability” as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse.

If, for any reason, there is going to be a delay in shipping because an item is ‘Out of Stock’ or if there is an unusual delay in filling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing “Availability”). In some cases, we would offer to refund you for unfulfilled part of the order in case of our inability to resolve the order within a reasonable period of time.

At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios. However, benefits such as Store Credit would be provided on a case-to-case basis. These can be used for future shopping on the site.

If you have any further questions about our shipping policy please reach out to our customer support team at

Call us: (+91) 95375-10757

Email: sale.shubhkala@gmail.com

Address: 2004, 2nd Floor, NSTM Market, Puna Kumbhariya Road, Near Sardar Market, Surat, Gujarat, 395010