SHIPPING, ORDER TRACKING & DELIVERY
Can I open and check the contents of my package before accepting delivery?
Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by contacting our customer care team.
Why size 46 & 48 is not available with Shubhkala?
Size 36, 38, 40, 42, 44 comes with sufficient extra margin in it, which can be extended or altered to the required size of 46 & 48.
What is COD (Cash OnDelivery)? Are there any additional charges for COD orders?
COD refers to Cash On Delivery. It doesn't matter if you don't have a Credit/Debit card or online shopping is not your forte. Shubhkala offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. Not all deals/products have COD option. Please check the deal page before buying. Shubhkala does not offer COD at all locations. Please enter your pin-code to check the availability of COD option at your location.
CANCELLATIONS AND MODIFICATIONS
How do I place a cancellation request on Shubhkala?
If you wish to cancel your order before dispatch, kindly give us call or drop us an email, your order cancellation request will be fulfilled in next 72 hours of time. (If not dispatched)
If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:
- Bank Name
- Account Holder Name
- Bank Account Number
- Branch Address
- IFSC Code
- Bank Name
- Account Holder Name
- Bank Account Number
- Branch Address
- IFSC Code
Why was my order cancelled by Shubhkala?
We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:
- If product is out of stock or is discontinued
- Inaccuracies or errors in pricing information.
- If product is out of stock or is discontinued
- Inaccuracies or errors in pricing information.
RETURNS AND EXCHANGE
How do I place a return/replacement/ request on Shubhkala?
If you want to return/replace a product on Shubhkala, please follow these steps:
Call us on +91 9537590757 (Monday to Saturday, 09:30 till 18:30) or drop us an email at sale.shubhkala@gmail.com
Call us on +91 9537590757 (Monday to Saturday, 09:30 till 18:30) or drop us an email at sale.shubhkala@gmail.com
I paid cash on delivery, how would I get the refund?
If you chose to pay Cash on Delivery, the refund will be credited either in the form of NEFT transfer to your bank account. For an NEFT transfer we would require the following details:
How long will it take me to receive the refund for my return?
We take anywhere between 7-10 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on Shubhkala.com or can be in the form of an NEFT transfer to your bank account.
If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request within 15 days of product delivered. You will also have the option to choose refund for the product.
PAYMENTS
Is it possible to get an NEFT refund if I paid through Netbanking and upi payment?
NEFT refunds are made only for cash on delivery orders. If you paid through a net banking account or UPI Payment, refund will be processed in the same mode of payment.
What aret he modes of payment for purchasing on Shubhkala?
We accept the following modes of payment:
Debit/credit cards or net banking of all major banks
Cash on delivery (COD)
E- voucher
Debit/credit cards or net banking of all major banks
Cash on delivery (COD)
E- voucher
What are the benefits of creating an account on Shubhkala?
- Get exclusive offers & pre-launch information.
- Apply discount coupons & cash back
- Faster Checkout
- View & Track past orders
- Utilize Wish list to manage your desired purchases
- Get updates & best style recommendations
- Apply discount coupons & cash back
- Faster Checkout
- View & Track past orders
- Utilize Wish list to manage your desired purchases
- Get updates & best style recommendations